UK Standard Delivery

…is FREE for orders over £40.00 (mainland UK only) and starts at £3.85 for any order under £40.00.

48 hour delivery is available at £8.95 (on selected items Monday – Friday only)

Costs for Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man and Channels Islands are calculated at the checkout for you.

European shipping – please allow 3-14 days

We offer European shipping calculate the delivery price at checkout. Prices differ depending on the size and weight of your parcel and vary greatly from country to country. We aim for the best price and most efficient service possible. Please note that some international orders incur extra costs at customs that you will be liable to pay. We advise that you check with your local customs office for further details.

If you are resident of Norway and request your delivery to be sent here you will need to provide us with a VAT number if the delivery address is a business address or the customer’s ID number if the delivery address is a residential address. We require this information in order to send your parcel. Please note a standard International delivery cost is given at checkout but we may need to add additional shipping costs after your order has been made.

Important Delivery Information

Telfer & Ross orders are sent Monday to Saturday except for bank holidays and public holidays. Delivery prices vary depending on the size, weight and delivery address of your order.

Once your order has been dispatched we will send you a confirmation of dispatch email including courier and tracking details. The couriers will leave a calling card with their contact details if no-one is home to sign for the delivery. If you do not respond to the calling card the goods will be returned to our warehouse and a fee charged for redelivery.

Our couriers deliver items to your front door at ground level. It is at their discretion, taking into account health and safety concerns, how much further assistance they provide in moving the items into your property.

Before ordering please take note of the product dimensions to ensure they will fit through any tight spaces including staircases and doors and are suitable in size for the space they are intended.

Bespoke and personalised items- Made to order items will require an extended delivery service of up to 14 days for mainland U.K (longer for international and outside mainland U.K). This information will be highlighted on each product description.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@telferandross.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@telferandross.co.uk and send your item to: Telfer & Ross, 69 Cherry Lane, Sale, Cheshire, M33 4WE, UK.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Telfer & Ross, 69 Cherry Lane, Sale, Cheshire, M33 4WE, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.